Posts Tagged ‘service’
http://www.telephonedoctor.com/
THE SERVICE MENTALITY
Apart from the actual skills and techniques, why is it that some people seem like ‘naturals’ when it comes to providing great service? This program identifies and highlights the basic characteristics and traits of people who demonstrate excellent customer service.
Part of the Telephone Doctor Complete DVD Training Library Series – to preview dozens of training courses please visit http://www.telephonedoctor.com
Duration : 0:6:59
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Tags: Care, Communications, course, customer, doctor, dvd, friedman, nancy, phone, quality, Relations, retention, service, telephone, training, video Posted in training courses |
http://www.telephonedoctor.com/
MAINTAINING CUSTOMER RELATIONSHIPS
Most everyone understands the importance of excellent customer service during the purchasing process. But what happens after the transaction? How do we cement a relationship with customers to move their purchase from merely a transaction into a long-term relationship? This course emphasizes the importance of follow up after the sale and gives realistic examples of how to handle the five most common follow-up scenarios.
Part of the Telephone Doctor Complete DVD Training Library Series – to preview dozens of training courses please visit http://www.telephonedoctor.com
Duration : 0:8:34
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Tags: Care, Communications, course, customer, doctor, dvd, friedman, nancy, phone, Relations, retention, service, telephone, training, video Posted in training courses |
Lior Arussy discusses personalizing the customer experience, ways to differentiate your products from your competitors, and the value realized through the practice of firing unprofitable customers.
Duration : 0:9:47
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Tags: cem, centric, crm, customer, experience, loyalty, management, retention, service, strativity Posted in management training |
http://www.telephonedoctor.com/
INFLUENCING THE INTERACTION
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http://www.telephonedoctor.com
This course identifies six practices which will help service providers offer a more positive experience for their customer. From showing patience and tolerance to a senior citizen to the importance of avoiding common distractions in the workplace, this program raises awareness about how each team member contributes to a positive interaction.
Part of the Telephone Doctor Complete DVD Training Library Series – to preview dozens of training courses please visit http://www.telephonedoctor.com
Duration : 0:7:9
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Tags: client, crm, customer, doctor, dvd, manners, phone, retention, sales, service, skills, telephone, training, video Posted in training courses |
January 1, 2010 - 4:07 am
Customer service communication training and listening skills are sure to be easier with this innovative technique. Emotional Intelligence in business communications will sky rocket using these simple skills and bringing customer trust and loyalty by active listening.
See kmore communication skills training at http://walkyourtalk.org/
!@#$
Duration : 0:7:54
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Tags: !@#$, active, Business, Communication, customer, emotional, empathetic, empathic, empathy, Goodfriend, intellegence, listening, Rick, service, skills, training Posted in communication training |