Customer Service Training Program
July 14, 2010 - 8:05 am
http://www.telephonedoctor.com/
THE SERVICE MENTALITY
Apart from the actual skills and techniques, why is it that some people seem like ‘naturals’ when it comes to providing great service? This program identifies and highlights the basic characteristics and traits of people who demonstrate excellent customer service.
Part of the Telephone Doctor Complete DVD Training Library Series – to preview dozens of training courses please visit http://www.telephonedoctor.com
Duration : 0:6:59
http://www.globalchange.com Call-centre disasters and why customer relationship management is often destroyed by robot answering machines. Reality check. Keeping customer focus. Customer relations. Building customer loyalty and improving customer retention programmes with better customer satisfaction scores. What clients want is better service and after sales support. Industry and manufacturing customer loyalty. Retail and online customers need better staff training. Win customers and improve market share with simple leadership strategies focussed on customer needs. Conference keynote speaker and Futurist Dr Patrick Dixon.
A Total Quality Management training video produced by final year MEng students at the University of Edinburgh. The aim of the video is to explain the main principles of TQM in a tongue-in-cheek style to improve the tea making process in a tea shop business.
This is a video my university class made for the final assignment of our masters electronics course at Edinburgh.