Posts Tagged ‘focus’

Customer focus and call-centre disasters. Customer relationship, retention and recruitment. Customer loyalty and service. Management training video – conference keynote speaker

May 23, 2010 - 2:01 am 7 Comments

http://www.globalchange.com Call-centre disasters and why customer relationship management is often destroyed by robot answering machines. Reality check. Keeping customer focus. Customer relations. Building customer loyalty and improving customer retention programmes with better customer satisfaction scores. What clients want is better service and after sales support. Industry and manufacturing customer loyalty. Retail and online customers need better staff training. Win customers and improve market share with simple leadership strategies focussed on customer needs. Conference keynote speaker and Futurist Dr Patrick Dixon.

Duration : 0:3:18

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Brian Tracy – Science of Positive Focus – DVD Training Video Preview from Seminars on DVD

March 8, 2010 - 9:23 am 1 Comment

For more information about the full length version of this program, please visit:
http://www.seminarsondvd.com/ProductPages/SciencePositiveFocusBrianTracy.aspx

From goal setting to the psychology of achievement, New York Times bestselling author and motivational speaker Brian Tracy knows what he is talking about. This powerful session on staying positively focused is filled with ideas for higher achievement. You’ll learn exactly what to do in order to the break negative patterns that are stopping you from reaching your next level. Goal setting is one of the core skills for creating your ideal life. You’ll discover the critical steps necessary to stay focused on your goals and make the goal setting process fun, instead of a chore. You’ll also get the motivational boost you may need, to follow through on your goals and keep yourself in balance. Loaded with great ideas and philosophies for the achievement of big dreams, this power-packed training video is one of Brian Tracy’s best ever.

Brian Tracy is one of the most in-demand speakers in the world on the subjects of goal setting, success and personal performance. He’s a dynamic and entertaining presenter, teaching critical laws and important ideas on how to reach higher levels of achievement. Brian Tracy is the author of numerous bestselling books and audio programs on achievement, and has appeared on countless television and radio shows. In addition, he is featured regularly in major publications across the country, and overseas. Brian Tracy has also conducted high-level consulting assignments with several billion-dollar-plus corporations in strategic planning and organization development.

GOAL SETTING TO REACH YOUR GOALS FASTER
UNCOVERING THE BIGGEST OBSTACLES TO ACHIEVEMENT
CREATING AN EVEN MORE COMPELLING FUTURE
INCREASING YOUR INCOME IN RECORD TIME
CREATING POSITIVE NEW HABITS & BREAKING THE NEGATIVE ONES
AND MUCH MORE…

Duration : 0:1:54

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