Training

Motivational Speaker & Management Consultant
Inspiring Excellent Performance
www.aliqassem.com

Duration : 0:4:13

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Management training games are a great way to identify natural leaders, build team spirit and motivate the management team. Research the best management training games, and hire a professional to lead the games with insight from a business consultant in this free video on running a small business.

Expert: Helen Vella
Contact: www.vellaandassociated.com
Bio: Helen Vella has worked in the corporate world for more than 25 years, and with this experience, set up her own business more than eight years ago in the United Kingdom.
Filmmaker: Suzie Vigoin

Duration : 0:1:58

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For more information about the full length version of this program, please visit:
http://www.seminarsondvd.com/ProductPages/WouldYouDoBusinessJaneHandlyProduct.aspx

Customer service training can positively impact customer retention and is an essential part of any retail, service or sales organization. For more than 20 years, Jane Handly has been a highly sought-after customer service training expert. She teaches practical ideas on exceeding expectations, handling difficult situations, increasing internal teamwork, boosting sales and much more. As dynamic as she is down to earth, her unique style captivates and motivates people to go the extra mile to wow their customers. Customer service training can make the difference between customer loyalty and customer indifference. Make sure your team is equipped with all the skills they can get to take their customer service skills to the next level.

Starting out as a graduate of Wake Forest University with a Masters Degree in Communication, Jane Handly went on to become an author as well. Her two books: “Getting Unstuck” and “Why Women Worry” have been the subject of articles in Business Week, Money Magazine, Ladies Home Journal and USA Today. In addition, she has appeared on more than 200 radio and television programs. Her impressive list of clients includes American Airlines, Neiman Marcus, Pepsi, Bristol Myers Squibb, Verizon, Southwest Airlines, Seven Eleven, Subway and hundreds of other prestigious companies and franchises. As a consultant, Jane Handly has researched over 700 major businesses and has gathered information that includes over a half million face to face encounters with customer contact employees. She knows beyond a shadow of a doubt what it takes to get and keep your customers. Discover why Jane Handly is one of America’s top customer service training experts with this powerful training video.

HOW TO REDUCE CUSTOMER FALLOUT & INCREASING SATISFACTION
TEAMING WITH YOUR INTERNAL CUSTOMERS FOR HIGHER PRODUCTIVITY
HANDLING DIFFICULT CUSTOMERS & ACCOUNTS WITH EASE
HOW CUSTOMER SERVICE TRAINING CAN BRING YOU CUSTOMERS FOR LIFE
GENERATING HIGHER LEVELS OF REPEAT BUSINESS & REFERRALS
AND MUCH MORE …

Duration : 0:3:15

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For more information about the full length version of this program, please visit:
http://www.seminarsondvd.com/ProductPages/PeopleSkillsShawnaSchuh.aspx

Effective communication skills and people skills are essential in business. In today’s highly competitive world, you need to connect with your customers and prospects better than your competitors do, and little things can have a big impact. Using effective communication skills and people skills can make the difference between mediocrity and excellence.

In this high-energy program on effective people skills, you’ll discover practical techniques and easy to implement strategies for bettering your communication skills in all of the critical areas. Shawna Schuh covers voice mail, e-mail, thank you notes, face-to-face communications and a number of other subtopics, all related to creating happier, healthier interactions. You’ll be more equipped than ever to build and maintain long-term relationships in your personal and your professional life.

Shawna Schuh is a captivating motivational speaker who teaches effective communication skills, people skills, and customer retention. She has over two decades of experience in communication, motivation, sales and finesse. Shawna Schuh is the author of numerous books and articles on effective communication skills, including 51 Ways to Pick Up Your Get Up and Go, and How to Nail Voice Mail. As a highly effective communication skills trainer, she is in demand across North America, and boasts an impressive list of clients including Farmers Insurance, Nordstrom’s, and Nike. Shawna Schuh’s style is consistently described as entertaining, content-filled, and down-to-earth.

EFFECTIVE PEOPLE SKILLS FOR BUILDING LONG TERM RELATIONSHIPS
HOW TO GAIN GREATER RESPECT FROM EVERYONE YOU DEAL WITH
AVOIDING THE BIGGEST MISTAKES IN BUSINESS & PERSONAL COMMUNICATIONS
VOICE MAIL, EMAIL, & WRITING TIPS FOR CONNECTING AT A DEEPER LEVEL
EFFECTIVE COMMUNICATION SKILLS FOR THANK YOU NOTES
AND MUCH MORE…

Duration : 0:4:6

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