Training

http://www.telephonedoctor.com/

THE SERVICE MENTALITY

Apart from the actual skills and techniques, why is it that some people seem like ‘naturals’ when it comes to providing great service? This program identifies and highlights the basic characteristics and traits of people who demonstrate excellent customer service.

Part of the Telephone Doctor Complete DVD Training Library Series – to preview dozens of training courses please visit http://www.telephonedoctor.com

Duration : 0:6:59

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http://www.telephonedoctor.com/

MAINTAINING CUSTOMER RELATIONSHIPS

Most everyone understands the importance of excellent customer service during the purchasing process. But what happens after the transaction? How do we cement a relationship with customers to move their purchase from merely a transaction into a long-term relationship? This course emphasizes the importance of follow up after the sale and gives realistic examples of how to handle the five most common follow-up scenarios.

Part of the Telephone Doctor Complete DVD Training Library Series – to preview dozens of training courses please visit http://www.telephonedoctor.com

Duration : 0:8:34

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Lior Arussy discusses personalizing the customer experience, ways to differentiate your products from your competitors, and the value realized through the practice of firing unprofitable customers.

Duration : 0:9:47

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http://www.globalchange.com Call-centre disasters and why customer relationship management is often destroyed by robot answering machines. Reality check. Keeping customer focus. Customer relations. Building customer loyalty and improving customer retention programmes with better customer satisfaction scores. What clients want is better service and after sales support. Industry and manufacturing customer loyalty. Retail and online customers need better staff training. Win customers and improve market share with simple leadership strategies focussed on customer needs. Conference keynote speaker and Futurist Dr Patrick Dixon.

Duration : 0:3:18

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Colin Ashurst, Senior Teaching Fellow in MIS at Durham Business School explains why smaller companies are using hard hitting CRM to compete with their larger counterparts.

Duration : 0:4:11

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http://www.telephonedoctor.com/

INFLUENCING THE INTERACTION

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http://www.telephonedoctor.com

This course identifies six practices which will help service providers offer a more positive experience for their customer. From showing patience and tolerance to a senior citizen to the importance of avoiding common distractions in the workplace, this program raises awareness about how each team member contributes to a positive interaction.

Part of the Telephone Doctor Complete DVD Training Library Series – to preview dozens of training courses please visit http://www.telephonedoctor.com

Duration : 0:7:9

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Customer service communication training and listening skills are sure to be easier with this innovative technique. Emotional Intelligence in business communications will sky rocket using these simple skills and bringing customer trust and loyalty by active listening.

See kmore communication skills training at http://walkyourtalk.org/
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Duration : 0:7:54

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