Training

http://www.telephonedoctor.com/

THE SERVICE MENTALITY

Apart from the actual skills and techniques, why is it that some people seem like ‘naturals’ when it comes to providing great service? This program identifies and highlights the basic characteristics and traits of people who demonstrate excellent customer service.

Part of the Telephone Doctor Complete DVD Training Library Series – to preview dozens of training courses please visit http://www.telephonedoctor.com

Duration : 0:6:59

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http://www.telephonedoctor.com/

MAINTAINING CUSTOMER RELATIONSHIPS

Most everyone understands the importance of excellent customer service during the purchasing process. But what happens after the transaction? How do we cement a relationship with customers to move their purchase from merely a transaction into a long-term relationship? This course emphasizes the importance of follow up after the sale and gives realistic examples of how to handle the five most common follow-up scenarios.

Part of the Telephone Doctor Complete DVD Training Library Series – to preview dozens of training courses please visit http://www.telephonedoctor.com

Duration : 0:8:34

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Statistics show that unsafe acts are the most common cause of workplace accidents. Despite the introduction of training programs and safe work practices and procedures, controlling unsafe acts has proven to be difficult.

The reason for this is that unsafe acts involve the Human Factor, that is, they occur as a result of peoples attitudes and behaviours. Behavioural Safety offers a way to reduce the incidence of unsafe acts by modifying peoples behaviours and improving their attitudes towards safety.

This program is designed to provide an understanding of Behavioural Safety and to show how a Behavioural Safety program works. The program looks at:

• Unsafe acts and unsafe conditions
• Behaviours and attitudes towards safety
• The theory Behaviour Modification
• The ABC model
• Positive reinforcement
• The three components of a Behavioural Safety program
• The Behavioural Safety Observation

The program is designed to suit any work environment where a Behavioural Safety program is currently being used or where it is being considered. Reducing the occurrence of unsafe acts will reduce number of accidents and injuries that occur in the workplace.

Duration : 0:4:9

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