Customer focus and call-centre disasters. Customer relationship, retention and recruitment. Customer loyalty and service. Management training video – conference keynote speaker
May 23, 2010 - 2:01 am
http://www.globalchange.com Call-centre disasters and why customer relationship management is often destroyed by robot answering machines. Reality check. Keeping customer focus. Customer relations. Building customer loyalty and improving customer retention programmes with better customer satisfaction scores. What clients want is better service and after sales support. Industry and manufacturing customer loyalty. Retail and online customers need better staff training. Win customers and improve market share with simple leadership strategies focussed on customer needs. Conference keynote speaker and Futurist Dr Patrick Dixon.
Duration : 0:3:18
[youtube C_GMINarlpI]
May 23rd, 2010 at 2:01 am
Guys, thats the …
Guys, thats the reason why big companies are thriving to give a Human touch to the CRM and Contact centre services, what ever the costs are!!!
May 23rd, 2010 at 2:01 am
IVRs are terrible
IVRs are terrible
May 23rd, 2010 at 2:01 am
yeah then the agent …
yeah then the agent still has to ask the same thing as the machine, except the agent will be off!
May 23rd, 2010 at 2:01 am
when you get to …
when you get to those boring menus, just keep pressing “0″ until you get to talk to someone lol
May 23rd, 2010 at 2:01 am
Im gonna go to sleep
Im gonna go to sleep
May 23rd, 2010 at 2:01 am
Very true. Patrick
Very true. Patrick
May 23rd, 2010 at 2:01 am
60 seconds of my …
60 seconds of my time listening to call center sequence, could find my info in 10 seconds with a human.